Refund & Cancellation Policy

A booking deposit secures your installation slot and reserves the film for your vehicle. The deposit is paid online through our payment partner Rapid Gateway (debit/credit card, Easypaisa or JazzCash) and is fully adjusted against your final invoice. The remaining balance is paid at our studio once installation is complete.

• Cancelled 48 hours or more before your appointment: full refund of the deposit.
• Cancelled less than 48 hours before your appointment: 50% of the deposit is refunded. The rest covers film that was cut and reserved for your vehicle.
• No-show without notice: the deposit is not refunded.

You can reschedule once at no charge if you tell us at least 24 hours before your appointment. The deposit moves to the new date. Further changes depend on availability.

If we have to cancel your appointment, or cannot carry out the service (for example because the film you chose is out of stock or the vehicle is not suitable for installation), you can choose a new date or get a full refund of the deposit.

Installed film is custom-cut for your vehicle and cannot be returned. Payments for completed work are not refundable. If you notice an installation defect such as lifting, bubbles or edge peeling, report it within 7 days. We will inspect the vehicle and fix the defect at no cost, as set out in the product warranty.

Email info@nanotekppf.com or message us on WhatsApp at 0308 5577746 with your booking number (for example NTK-123456), the name on the booking and the reason for your request. We will confirm receipt within 2 working days.

• Approved refunds are paid back to the original payment method only (the same card, Easypaisa or JazzCash account).
• We start the refund within 7 working days of approval.
• Your bank or wallet provider may take another 7 to 14 working days to credit the amount, depending on their own processing times.
• We do not charge a fee for refunds. Any charges applied by your bank or wallet provider are outside our control.

Please contact us first so we can resolve any issue directly. This policy is governed by the laws of Pakistan, and any dispute falls under the jurisdiction of the courts in Islamabad.